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Around 92% of TransLink customers wearing masks

Staff report
September 2, 2020 10:42am

TransLink’s new spot check figures show around 92% of customers are wearing masks on transit, only a week after the new policy came into effect.

TransLink staff conducted spot checks at high customer volume locations over the several days last week.

Approximately 31,000 customers were counted as part of the spot checks, and the results show about 92% of these customers were seen wearing masks, the agency said.

Customers are required to wear non-medical masks or face coverings while onboard all TransLink vehicles as physical distancing is not always possible on transit.

Although Transit Police can enforce this rule requiring face coverings on transit, the initial focus of this policy is on awareness, TransLink said.

“This is a very encouraging trend,” says TransLink CEO Kevin Desmond.

“This level of compliance shows our approach is succeeding and we’ll keep working hard to ensure we can continue to build on these numbers. I’m pleased to see our customers are helping us make transit safer for the thousands of people who rely on the system every day.”

The mandatory mask policy is part of TransLink’s Safe Operating Action Plan, which includes increased cleaning and sanitizing of transit vehicles and hubs, increased service levels and steps to create space between customers where possible.

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