Customers travelling through Commercial-Broadway Station will have easier access to transit advice and services, with a new SkyTrain Assistance Counter.
It is the first SkyTrain Assistance Counter on TransLink’s network and will be staffed by SkyTrain Attendants during all station operating hours.
Customers will be able to use the counter for directions, system maps, brochures, and in-person service, TransLink said.
“Commercial-Broadway serves as a key transfer point for our customers, connecting the Expo Line, Millennium Line, and 99 B-Line,” says TransLink CEO Kevin Desmond. “The central location of our new counter will ensure customers have easy access to the most up-to-date transit information. Today’s opening is another important step toward improving customer service and comes as we wrap up I Love Transit Week.”
There were more than 8 million boarding on the SkyTrain last year at the station, as well as 30,000 transfers between Expo and Millennium Line on an average weekday.
The Commercial-Broadway SkyTrain Assistance Counter is in addition to the Stadium-Chinatown Compass Customer Service Centre, which remains the primary location for Compass enquiries.